Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Lead Hand reports directly to the Manager, Support Services and is under the direction of the Supervisors of Support Services. Responsibilities of the Lead Hand will be providing support to the Hospitality Service Associates and Transport Service Associates and act as a department liaison. Please note that this position requires you to be available for evening and night shifts.

Primary Responsibilities

• All duties as outlined under the Hospitality Service Associate role
• Acts as primary shift contact for the department, responding to the assigned lead hand communication device at all times
• Supports customer requests in a professional and compassionate manner
• Performs staffing roll call and apply department vacancy matrix as required
• Provides staff with appropriate tools i.e. keys, communication devices, PPE etc.
• Assumes role of incident commander during various emergency codes after hours
• Provides shift report to the oncoming leader/lead hand
• Submits maintenance work orders as required
• Ensures department activities are performed in accordance with departmental and organizational policies and procedures and in accordance with all safety policy and procedures
• Other duties as assigned

Qualifications

• Completion of a Secondary School Diploma or equivalent
• Minimum of two (2) years working as a Hospitality, Linen or Transport Associate in a hospital
• Minimum of one (1) year experience with leading a team, including: providing guidance, training employees, reporting concerns or issues, and problem solving
• Must be able to read, write and understand English at a functional level, so as to interact effectively with supervision, co-workers, patients, and visitors, adhere to policies and procedures, and carry out verbal and written work assignments
• Must have sound analytical and problem-solving skills and possess strong organizational skills
• Demonstrated commitment to customer service, teamwork and leadership skills
• Role model of core competencies
• Demonstrated excellence in communication, both written and verbal
• Demonstrated analytical and problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Skilled in Microsoft Office (Outlook, Excel, Word, etc.)
• Experienced in operating large pieces of equipment i.e. auto-scrubber, buffing machine, carpet extractor, burnishing machine
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.