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Preferred Accommodation Representative
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Job Number:
Job Title:
Preferred Accommodation Representative
Permanent Casual
Business Development
SEIU Clerical
Job Category:
Business Intelligence, Analysis and Decision Support
Number Of Positions:
Date Posted:
February 7, 2019
Amazing people. By your side.

Southlake Regional Health Centre is a full-service and award-winning hospital with a provincial mandate to deliver advanced diagnostic and treatment services. Recognized nationally and internationally for outstanding dedication to the delivery of safe, quality healthcare services and its commitment to creating and sustaining a vibrant culture, Southlake has also received the highest possible designation from Accreditation Canada; one of Greater Toronto’s Top Employers and one of Canada’s 10 Most Admired Corporate Cultures Award.

Job Summary

The Preferred Accommodation (PA) Representative is a non-clinical member of the patient care team who is responsible for ensuring that Southlake patients’ preferred accommodation requests are being met to the best of the hospital’s abilities. The PA Representative will communicate Southlake’s Preferred Accommodation program as well as ensure that all the required documentation and financial information is complete.


• Post secondary education- marketing and sales background preferred
• A minimum of two years recent experience in a customer service role with demonstrated computer proficiency (face-to-face experience required)
• Previous experience dealing with patients
• Hospital and health care facility experience
• Excellent communication, time management and interpersonal skills
• Ability to pay close attention to details
• Must be flexible
• Must be willing to work required shifts
• Must be able to meet the physical demands of the position
• Highly creative and innovative problem solving and solution oriented skills
• Outstanding customer service skills, strong influencing, investigative and soft selling abilities
• Ability to effectively negotiate financial transactions and foster positive relationships with patients, families, clinical and non- clinical staff members
• Innovative and willing to learn
• Commitment to customer service and teamwork
• Demonstrates individual leadership skills
• Proven ability to attend work regularly as per the Attendance Support Policy #HA30 and Procedure #HA35

At Southlake Regional Health Centre, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake Regional Health Centre is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre