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Business Quality Specialist
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Job Number:
Job Title:
Business Quality Specialist
Temporary Full Time
Operating Room
Approx. End Date:
Non Union
Job Category:
Business Intelligence, Analysis and Decision Support
Number Of Positions:
Date Posted:
November 7, 2018

Southlake Regional Health Centre is a full-service and award-winning hospital with a provincial mandate to deliver advanced diagnostic and treatment services. Recognized nationally and internationally for outstanding dedication to the delivery of safe, quality healthcare services and its commitment to creating and sustaining a vibrant culture, Southlake has also received the highest possible designation from Accreditation Canada; one of Greater Toronto’s Top Employers and one of Canada’s 10 Most Admired Corporate Cultures Award.

Job Summary

The Business Quality Specialist will be responsible for collecting and submitting reliable data to the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP). You will accomplish this through high quality data compilation, understanding of the data collected in relation to the NSQIP program, while documenting and entering into the ACS NSQIP database all eligible surgeries at Southlake Regional Health Centre. You will work closely with the members of Surgical Services to identify and lead opportunities for clinical quality improvement and other special projects as may be identified. The successful candidate will be required to complete and pass all modules of the certification examination. These modules will begin in early April 2018 and must be successfully completed.


• Minimum 2 year health care diploma or degree preferred
• A minimum of 3 year of experience in a health information, Hospital, or acute perioperative room environment is preferred
• Previous experience with quality improvement/patient safety initiatives with an understanding of current best practice in order to understand the Quality Improvement initiatives
• Previous experience with chart review and abstraction experience is required - must demonstrate a strong understanding of the Meditech or equivalent system for this chart review
• Data entry skills with a strong comfort level using MS Word and Excel, experience with PowerPoint and Access is required
• Ability to work with all levels within the hospital, from staff to patients and families, to build relationships, gain clinical support and ensure the success of this program
• Exceptional communication and organizational skills with strong time management while working within defined deadlines
• Exceptional critical thinking skills and the ability to apply to a variety of information and situations
• Strong understanding and statistical knowledge is preferred
• Exceptional confidentiality and privacy while dealing with patient information
• Demonstrated good attendance and performance records with the ability to maintain these same standards
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills

At Southlake Regional Health Centre, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake Regional Health Centre is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre