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Job Number:
Job Title:
Permanent Part Time
Patient Access (Central Communications, Registration & Booking)
SEIU Clerical
Job Category:
Information Technology/Services
Number Of Positions:
Date Posted:
January 10, 2019

Southlake Regional Health Centre is a full-service and award-winning hospital with a provincial mandate to deliver advanced diagnostic and treatment services. Recognized nationally and internationally for outstanding dedication to the delivery of safe, quality healthcare services and its commitment to creating and sustaining a vibrant culture, Southlake has also received the highest possible designation from Accreditation Canada; one of Greater Toronto’s Top Employers and one of Canada’s 10 Most Admired Corporate Cultures Award.

Job Summary

Job Summary:
The Central Communications Operator is responsible for handling all internal and external inquiries related to locating physicians/staff/patients via face to face interaction at the Information desk or via phone. The Central Communications department is accountable for initiating the response to all Emergency Codes/situations immediately. The Central Communications department is responsible and accountable for the effective dispatching and coordination of Environmental Services and Transport Services staff in accordance with current standards of practice. The Central Communications department houses keys/badges for staff sign out, and can assist with booking of meeting rooms.


• Minimum Grade 12 education
• Graduate from a Community College course in 911 and Emergency Services Communications preferred
• Minimum of 1 year current related experience in a Call Centre environment.
• Previous experience in a hospital setting is an asset.
• Previous experience on a console and paging system is an asset.
• Demonstrated keyboarding skills at minimum 40 wpm.
• Demonstrated ability in interpersonal and communication skills.
• Demonstrated professional and courteous telephone mannerism.
• Demonstrated knowledge and understanding of hospital information systems.
• Demonstrated knowledge of Environmental Services, Transport and Linen departments is an asset.
• Regular attendance is a requirement of the position as is the ability to work shift work, weekends and overnights to accommodate specific components of the job.
• Demonstrated knowledge of confidentiality and FIPPA laws that apply to hospitals
• Demonstrated satisfactory work performance and attendance record in accordance with
• Demonstrates excellence in communication, both written and verbal
• Analysis / problem assessment
• Innovative and willing to learn
• Commitment to customer service and teamwork
• Demonstrates individual leadership skills

At Southlake Regional Health Centre, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake Regional Health Centre is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace.

Southlake Regional Health Centre
596 Davis Drive, Newmarket, Ontario   L3Y 2P9
Tel: 905-895-4521   |   TTY: 905-952-3062
Copyright © 2012 Southlake Regional Health Centre